Support

WhipTail’s primary support offering is designed to ensure the satisfaction of all WhipTail customers. We guarantee technicians are available 24x7x365 to provide technical support for your WhipTail XLR8r systems. The WhipTail support engineering team provides around the clock, Service Level Agreement (SLA)-based phone support combined with the option of an “always-on” proactive remote monitoring.

End-to-end support of your WhipTail storage infrastructure 24x7x365, including:

• One hour turnaround on call submissions Monday through Friday 8AM – 6PM (EST)
• Two hour turnaround after regular business hours
• Proactive “Always-On” remote system monitoring.
• All software revisions and upgrades are provided at no extra charge.
• All hardware components are redundant within the unit:
• Fully redundant drives, power, and network interfaces included in Cold-Spare Kit.
• Best available onsite hardware response, often same day, and guaranteed next day.
• Cold-Spare kit also includes:
  • Controller card
  • Backplane
  • Multi-lane static cable
  • CF-Adapter card
  • 2 x replacement SSDs

The WhipTail patented RROS guarantees 7.5 year of drive endurance, even under daily full write workloads.

Longer-term support options, saving operating expenses.

Contact Us:
Support@WhipTailTech.com
WhipTail Support Line: 888-550-8136